Behaviorist David Lieberman thinks all conflicts have something in common. Whether you're dealing with the complaining customer, the coworker with charisma bypass surgery, or the fallout from forgetting a friend's birthday, the resolution lies in understanding what he calls the "conflict recipe." The ingredients of all conflicts are fear and perceived loss of respect, says Lieberman. When people and events don't respond as we planned, we fear a loss of control. We compensate and translate this fear--and the lowered sense of esteem it brings--into anger. Ergo, conflict resolution is accomplished by offering the injured party the ingredients for restoring self-regard and a sense of control.

Based on this recipe, Lieberman creates dozens of step-by-step scenarios for resolving conflicts of every shape, including family money feuds, contretemps with friends, personality clashes, passive-aggressive coworkers, and differences in values. Other particularly strong chapters direct readers to seek forgiveness for their own behavior and provide emergency techniques for standoffs and longtime estrangement. Lieberman explains his basic theory with clarity, and illustrates its practice with smart strategies and chapter summaries. This practicality and consistency allow Make Peace with Anyone to deliver on the title's promise.