About the Author

Dr Christine Bigby is Senior Lecturer in the Department of Social Work and Social Policy and Director of Undergraduate Programs at La Trobe University, Victoria, Australia. She is assistant editor of the Australian Journal of Social Work, and an associate editor of the Journal of Intellectual and Developmental Disabilities. Dr Elizabeth Ozanne is on the Editorial Committee of the Australian Journal of Case Management and a founding member of the Australian Case Management Society. She coordinates the Ageing and Disability Research Unit in the School of Social Work at the University of Melbourne. Chris Fyffe is Director of her own consultancy firm, providing reviews and evaluations which have monitored change in services from the perspectives of clients, families and staff. She was a Regional Director of the Victorian Department of Human Services, Australia, and for six years was the Course Coordinator of the Postgraduate Diploma in Special Education (Integration) at La Trobe University.